Frequently asked questions
Short answers to what buyers ask before their first order.
Quoting
How fast do I get a quote?
A sourcing specialist responds within 2 business hours. The written USD quote follows once sourcing is confirmed. Long lists, obsolete and hard-to-find parts may require additional research, and we say so when we respond.
Why do you quote instead of showing prices?
Prices on this site depend on supplier cost, exchange rate, freight and destination on the day. A written quote is accurate; a live price for a part we source to order would not be.
Can I send a photo instead of a part number?
Yes. Email a clear nameplate or label photo to sales@buildingtradesupply.com with your quote reference.
How long is a quote valid?
Each quote shows its own validity date. After it passes, ask for a requote; we do not hold you to a stale price and we do not hold ourselves to one either.
Ordering and payment
Do I need an account?
No. Approve the quote in writing and we proceed. There is nothing to sign up for.
How do I pay?
Payment is due in full before we place the supplier order, using the method stated on your quote. We do not offer credit accounts or net terms, and we never take payment or ask for card or bank details through this website.
Can I change an order after approving?
Before the supplier ships, usually yes. Reply to the order email as early as possible; changes after shipping follow the returns policy.
Are taxes included?
Sales tax, GST or HST is shown as its own line according to the delivery address. Tax-exempt buyers should send their certificate with the approval.
Delivery
Where do you deliver?
Commercial addresses and jobsites across the United States. See shipping and delivery.
Who handles customs on cross-border orders?
We do. Duty and brokerage are priced on the quote and the shipment is delivered duty paid.
Can I pick up instead?
Not at present. We do not operate a public counter.
Parts and substitutions
Will you substitute a part without asking?
Never. If the exact part is unavailable we offer an equivalent with the differences stated, and only ship it once you approve.
Where do the parts come from?
Every line is matched to the exact manufacturer part number you ask for, and we never substitute a different part without your written approval. We confirm the supply source before quoting and can tell you where a line is sourced from on request. We are not an authorized distributor for the brands we quote unless the quote says so.
Can I check where my request is?
Yes, on Track a quote with your reference and the email you used.