Privacy policy

Who is responsible for your information

Building Trade Supply. Questions go to sales@buildingtradesupply.com.

What we collect

• Quote requests: the name, company, email, phone, delivery region, part list and notes you enter, plus the page you sent it from and the time.
• Email you send us and our replies.
• Standard server logs held by our hosting and network providers: IP address, browser type, pages requested and timestamps, used for security and reliability.
• Usage events recorded by the site itself: what was searched for, whether it was found, and whether a quote request was started or sent. These are not tied to a person and use no cookies.
• Advertising and measurement tags: the site loads the Meta Pixel and Google Tag Manager. They record page views and whether a quote or price-check request was sent, so we can measure and show our ads to people who visited the site. Meta and Google receive your browser and device information and may set their own cookies. Names, emails, phone numbers and part lists are never sent to them.

What we do not collect

We never see or store your card or bank details. When you pay a quote, you enter them on Stripe’s secure checkout page and they go directly to Stripe. We do not sell or rent contact information.

How we use it

To answer your quote, place and manage your order, reply to your questions, keep records required for tax and accounting, and protect the site against abuse. We contact you about your own requests and orders only.

Who it is shared with

Suppliers and carriers receive the delivery details needed to ship your order, and nothing more. Stripe processes payments. Clerk handles account sign-in if you create an account. Resend delivers the emails we send you. Our hosting provider stores the site and its database, and our network provider routes traffic. Each acts on our instructions. We disclose information to authorities only where the law requires.

How long we keep it

Quote requests that do not become orders are kept for 24 months so a requote can reference them, then deleted. Order records are kept for seven years to meet Canadian tax and accounting requirements.

Your choices

Email sales@buildingtradesupply.com to see, correct or delete the information we hold about you, or to stop any communication. We respond within 30 days. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.

Cookies

The Meta Pixel may set advertising cookies (for example _fbp). You can limit them in your browser settings or through Meta’s ad preferences. Your delivery-country choice is stored in your browser only, on your device. If you sign in to an account, Clerk sets a session cookie to keep you signed in.

Changes

Updates are posted on this page with a new date. Questions about this policy go to the same address as everything else: see contact.